FAQ

› How long will it take to receive my order?
Shipping times vary depending on your location. Typically, you can expect to receive your order within 2-3 weeks. Some orders may include a tracking number which will be provided once the item is shipped.
› What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order through our contact us section on the website. We will arrange for a replacement or refund as quickly as possible.
› How do I track my order?
Once your order has been shipped, you may receive an email with your tracking number, if available. This will allow you to monitor the progress of your shipment.
› What is your return policy?
If you have any issues with your order, please contact us through our contact us section on the website, and we will do our best to resolve the issue by either processing your return or refunding your purchase.
› How can I contact customer service?
You can reach us through the contact us section on our website. We aim to respond to all inquiries within 24 hours.
› Do you offer international shipping?
Currently, we only ship to the United States. We hope to expand our shipping options in the future.
› Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders before they have been processed for shipment.
› Are your products hypoallergenic?
Many of our jewelry pieces are made with hypoallergenic materials, but it varies by product. Please refer to the product description for specific information or contact us if you have any concerns.
› What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout.